Taproom Staff

JOB PURPOSE:

North Park Beer Company is looking to hire positive, hard-working, charismatic, kind, and enthusiastic humans to be a part of our expanding team. Prior experience in a fast-paced, high-volume setting is a plus but not required. Taproom Staff will be focused on creating a beer-centric experience and providing friendly, knowledgeable, and responsive service that will create an exceptional experience for guests at both locations of North Park Beer Company. This position will be responsible for working in multiple customer service roles within the Taproom including -- but not limited to -- welcoming guests; following and communicating company policies and safety protocols; describing, selling, and pouring staple and seasonal brews; and serving as an “expert” on the company, our products, and the craft beer industry.

**We do not hire for specific locations. If hired, you may be scheduled to work at our original location in North Park and our brand new location in Bankers Hill**

DUTIES AND RESPONSIBILITIES

• Immediately welcome and greet all guests with enthusiasm and friendliness.

• Explain company safety requirements to guests and guide them through their experience

• Provide excellent customer service to all guests, with the goal of engaging the guest in conversation, creating regulars, and maximizing the customer experience.

• Respond promptly and appropriately to all guest requests and concerns.

• Work bar, host, and busser shifts, demonstrating flexibility in job role and a team-oriented attitude toward service

• Educate all guests about the staple and seasonal brews available on the current draft menu, the history and culture of the brewery and the craft beer industry, and the differences between styles.

• Use care and proper technique when pouring, paying special attention to correct style glassware and “Beer Clean” cleanliness. 

• Wash and sterilize glassware (taking care to remove latent lipstick or other stubborn residue)

• Constantly work to increase knowledge of craft beer and beverages, including attending trainings and meetings put on by brewery management, for the purpose of relating that knowledge to customers. 

• Ensure consistent stocking of beer inventory, supplies, merchandise, and/or packaged products for sale to guests.

• Follow all company and CDC recommended safety and sanitation protocols

• Maintain a clean and sanitary service environment through frequent bussing and cleaning of guest, employee, and shared spaces 

• Promptly report all equipment issues to the General Manager or Manager on Duty, and collaborate with staff to ensure high quality draft maintenance.

• Learn to operate POS system.

• Complete cash handling and credit card transactions.

• Follow checklists and standard operating procedures.

• Maintain highest level of customer service and professionalism with guests, management, and co-workers. Demonstrate flexibility in scheduling and assist as needed with ensuring all shifts are appropriately staffed.

• Apply all guidelines for responsible alcohol service.

• Perform other duties as assigned by Taproom Management.

QUALIFICATIONS:

• Must be at least 21 years of age. 

• Prior work experience with bar/restaurant, brewery, winery, and/or retail experience. 

• Possess or be able to obtain a RABS certification.

• Possess strong work ethic and an enthusiastic attitude toward teamwork.  

• Possess basic math skills and the ability to handle money. 

• Possess or be able to obtain a food handler’s card and training on alcohol service. 

• Possess working knowledge of beer and the craft beer industry. 

• Possess strong knowledge and enforcement of ABC laws. 

• Possess awareness of local, state, and federal health and sanitation laws. 

• Able to communicate effectively and be understood in English. 

• Able to lift heavy objects (25 – 50 lbs.) on a continual basis. Able to transport up to 160 lbs. (full kegs) with assistance. Able to stand, walk, lift, and bend for up to 8 hours per shift. Able to work in crowded and confined spaces. 

• Able to operate or quickly learn Point of Sale systems. 

• Able to maintain excellent customer service and professional appearance suitable for guest interaction while working under pressure.

DIRECT REPORTS:

• None

REPORTS TO:

General Management, Taproom Leads

POSITION TYPE:

Part time, Non-Exempt*

COMPENSATION:

Minimum Wage plus Tips

TO APPLY:

Download our job application here: Job Application Form

Fill out the application in its entirety and email with your resume to: jobs@northparkbeerco.com

Applications accepted until the position has been filled.

* Exempt/non-exempt status refers to an employee’s eligibility for overtime pay and certain other legal rights. Exempt/non-exempt status is a legal determination, based on applicable federal and state law and factors including the nature of the work, the specific job duties and responsibilities, and level/form of compensation. Non-exempt employees are typically paid by the hour for each hour worked during a pay period, and receive overtime pay in accordance with applicable overtime rules. Exempt employees are generally paid a salary intended to compensate them fully for all hours worked each week; as such, they are not compensated based on the number of hours worked and do not receive overtime pay.

North Park Beer Company strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.